Play Smart.
Stay in Control at 26bet

Section 1

Our Commitment to Responsible Gaming

At 26bet, we believe that gambling should be an enjoyable and entertaining activity — one that enhances your leisure time rather than detracting from your quality of life. We are fully committed to promoting responsible gaming practices across our entire platform, from cricket betting and live casino to slots and other game categories available to players throughout Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and beyond.

Responsible gaming means making informed choices about when, how, and how much you play. It means understanding the odds, accepting that losses are a normal part of gambling, and never wagering more than you can comfortably afford to lose. The 26bet platform is designed to support these principles at every step of your journey as a player.

We train our customer support team to recognise the signs of problem gambling behaviour and to respond with empathy, discretion, and practical assistance. We invest in the technology to monitor gameplay patterns across our user base and to intervene when patterns suggest a player may be at risk. We partner with external organisations dedicated to gambling harm reduction so that players who need specialist help can access it quickly and easily.

This Responsible Gaming page outlines the specific tools, policies, and support resources that 26bet makes available to all registered players. We encourage every player to read this page carefully and to take advantage of the controls available to them. Gambling involves real risk — financial, emotional, and social — and the best outcomes come from players who stay informed and in control.

Section 2

18+ Age Restriction & Verification

26bet operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, and participate in any real-money gambling activity on the 26bet platform. This policy is non-negotiable and applies to all players in Bangladesh regardless of their location or payment method.

As part of our Know Your Customer (KYC) process, all players seeking to make withdrawals or access higher deposit tiers are required to submit identity verification documents. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised authority. Our verification team reviews all submitted documents promptly and securely.

• All new registrations are screened against our age verification database before any deposit activity is enabled.
• Players may be asked to submit a selfie alongside their identity document to confirm that the document belongs to the account holder.
• 26bet does not market to, target, or accept registrations from individuals who are or appear to be under 18 years of age.
• If a player suspects that a minor has access to their 26bet account, they should contact support immediately and change their password.
• Parents and guardians are encouraged to use device-level parental control software to prevent minors from accessing online gambling platforms.

Section 3

Responsible Gaming Tools

26bet provides a comprehensive suite of responsible gaming tools that are accessible directly from your account dashboard. These tools are designed to give you full control over your gambling activity. You can activate, adjust, or review any of these controls at any time, free of charge, without needing to contact support.

All responsible gaming tools can be found under the "Responsible Gaming" or "Player Safety" section of your 26bet account dashboard. If you encounter any difficulty accessing these tools, contact our support team via live chat or email and a member of our team will assist you in activating the appropriate control within minutes.

Section 4

Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling is to set a firm cap on how much money you are willing to deposit within a given time period. 26bet makes it straightforward to apply deposit limits through your account dashboard, and we strongly encourage all players — not just those who feel they may have a problem — to use this feature as a matter of routine financial discipline.

Deposit limits on the 26bet platform operate as follows:

• Daily limit: Sets the maximum total amount (in BDT) that can be deposited into your 26bet account in any 24-hour period, measured from midnight Bangladesh Standard Time.
• Weekly limit: Sets the maximum total amount deposited in any rolling 7-day period. The 7-day window rolls forward on a continuous basis, not from a fixed calendar day.
• Monthly limit: Sets the maximum total amount deposited in any rolling 30-day period, providing a longer-term budget control mechanism.
• Immediate reductions: If you reduce an existing limit, the new lower limit takes effect immediately and cannot be reversed within the active period.
• Delayed increases: If you request an increase to an existing limit, the change will not take effect for a minimum of 48 hours. This cooling-off period is designed to prevent impulsive decisions made during a gaming session.
• Loss limits: In addition to deposit limits, you can set a maximum loss cap per day, week, or month. When your net losses reach the cap, your betting access is automatically suspended until the period resets.

If you are unsure what a reasonable deposit limit looks like for your situation, a helpful rule of thumb is to set your monthly deposit limit to no more than a small fraction of your monthly disposable income — the money left over after all essential expenses such as rent, food, and bills have been paid. Gambling should never be funded from money earmarked for essential costs.

Section 5

Time-Out & Cooling-Off Periods

Sometimes you simply need a break. Whether you have been playing for too long in a single session, you have had a run of bad luck and need to step back, or you just want to pause your gambling activity for a short while, the 26bet time-out feature allows you to suspend your account for a defined period without going through the full self-exclusion process.

Time-out periods available on the 26bet platform include:

• 24-hour time-out: A single day's break — useful if you feel you have been playing too intensively during a particular session and want to reset.
• 48-hour time-out: A weekend break or a short pause to reassess your gaming habits before returning.
• 7-day time-out: A full week away from the platform — recommended if you have noticed that gambling is affecting your daily life, mood, or financial situation.
• 30-day time-out: A month-long cooling-off period — a meaningful break that gives you real time to reflect and make an informed decision about whether and how you want to continue playing.

When a time-out is active, your 26bet account is fully suspended. You will not be able to log in, deposit, place bets, or access the platform in any way during the time-out period. All scheduled promotions and bonus offers are paused. Marketing communications from 26bet are also suspended for the duration of your time-out.

A time-out can be activated instantly from your account dashboard at any time. Once activated, a time-out cannot be cancelled or shortened — it must run its full course. This is by design: the purpose of a time-out is to provide genuine distance from gambling activity, and allowing it to be cancelled instantly would undermine that purpose.

Section 6

Self-Exclusion Programme

The 26bet self-exclusion programme is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem. Self-exclusion is a serious, formal commitment to stop gambling on the 26bet platform for an extended period. It is not the same as a time-out — it is a longer-term measure with stricter enforcement and additional safeguards.

Self-exclusion options available at 26bet:

• 30-day self-exclusion: The minimum self-exclusion period. Suitable for players who need a meaningful break but expect to return to responsible gambling after a month of reflection.
• 3-month self-exclusion: A quarter-year break that gives players time to seek external support and counselling if needed.
• 6-month self-exclusion: A substantial break recommended for players who are experiencing moderate to significant difficulty controlling their gambling.
• 1-year self-exclusion: A full year away from the platform, providing serious distance and time for recovery.
• 5-year self-exclusion: A long-term exclusion for players who need extended protection from gambling harm.
• Permanent self-exclusion: A lifetime ban from the 26bet platform. This decision is irreversible. Players who choose permanent self-exclusion will never be able to reopen or create a new account with 26bet.

When you apply for self-exclusion, the following actions are taken immediately and automatically:

• Your account is suspended and all login access is revoked for the full duration of the exclusion period.
• All pending bonuses, free spins, and promotional credits are forfeited and removed from your account.
• You are immediately removed from all 26bet marketing lists — no promotional emails, SMS messages, or push notifications will be sent during the exclusion period.
• Any pending withdrawal requests will be processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
• Your account data is retained securely in accordance with our Privacy Policy for the legally required retention period, but your account cannot be accessed or reactivated during the exclusion period.

To apply for self-exclusion, navigate to the Responsible Gaming section of your account dashboard and select "Self-Exclusion". Alternatively, contact our support team via live chat or email at [email protected] and a member of our team will process your self-exclusion request within one hour of receiving your instruction.

Section 7

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, making it difficult to recognise in yourself. One of the most important things you can do as a player is to stay self-aware and honest about your relationship with gambling. The following warning signs may indicate that gambling has moved beyond entertainment and into harmful territory.

Recognising a problem is the first and most important step. If you have answered "yes" to several of the questions above, please do not feel ashamed — problem gambling is a recognised condition that responds well to support and intervention. The 26bet responsible gaming team is here to help you take the next step, whether that is setting a limit, taking a break, or connecting you with a specialist support service.

Section 8

Getting Help & Support

If you are concerned about your gambling — or about the gambling of someone close to you — there are several ways to get help. 26bet's own responsible gaming support team is available around the clock, but we also encourage players to seek help from independent organisations that specialise in gambling harm reduction.

To contact the 26bet responsible gaming team directly:

• Live Chat: Available 24/7 inside your account dashboard. Click the chat icon in the bottom corner of your screen once logged in. Mention "responsible gaming" at the start of your chat to be connected with a specialist team member.
• Email: Send a message to [email protected] with the subject line "Responsible Gaming Request". Our team will respond within two hours, any time of day or night.
• WhatsApp: +880-XXX-XXXXXX (plain text — not a link). Message us on WhatsApp for quick assistance in English.

In addition to contacting 26bet directly, we encourage players who are experiencing difficulty with gambling to reach out to independent support organisations. While specific national helplines vary by country, the following types of service are widely available and can provide confidential, non-judgmental support:

• Gambling addiction counselling services, available both in-person and online, which offer one-to-one sessions with trained counsellors.
• Self-help groups where people affected by problem gambling share their experiences and support one another through recovery.
• Mental health services and hotlines that can provide immediate support if gambling-related stress, anxiety, or depression has become severe.
• Financial counselling services that can help you manage debt, restructure your finances, and build a plan for recovery after gambling-related financial harm.
• Family support services for the relatives of problem gamblers who are also affected by the consequences of a loved one's gambling behaviour.

Remember: seeking help is the right decision. Whether you use our platform tools, contact our support team, or reach out to an external organisation, taking action is always better than continuing to struggle alone. 26bet is on your side — we want every player to have a positive, safe, and sustainable experience on our platform.